Shipping & Returns
Freight & Packaging
The cost of freighting goods all over Africa is substantial and so we have negotiated special rates with our carriers. Freight on all orders to overseas destinations will be confirmed by e-mail prior to dispatch. If you require faster delivery than our standard, additional fees will apply.
Warranty
Every product sold by us carries a minimum 12 months manufacturer’s warranty. In addition, when you make any purchase from Quality Water Meters you are covered by our own 30 day money back guarantee. If you are not completely satisfied with the quality of any item that we have supplied, simply return it for a refund. Please note that items must be unused, in the original packaging and that freight costs are not refundable. Items supplied on special order or indent, are not returnable and are non-refundable under any circumstances.
Payment Options
We have arranged this site so that you are able to pay for your order in any of the following options.
1. Via direct deposit the full amount to our bank account. If you choose this method, please wait for our e-mail confirmation before depositing funds;
2. Phone us with your order and credit card details.
Regardless of which option you choose, we will always confirm your order and payment details by e-mail. This confirmation will include details of how your order has been dispatched and the anticipated delivery date together with a consignment note number. If you have received a "Special Price" quotation, you will need to pay for the products with a direct deposit into our bank account, as detailed on our quotation. Every order dispatched will include a copy of the tax invoice that will be required by your accountant if you need to claim a VAT input.